Hi Lisa,
If your model is very detailed, then yes, pourable silicone will usually capture that detail better. I like mold putty for items that are flat or don’t have a lot of details and points that you are trying to recreate.
The shininess, however, is another issue. If the template you used to make the mold isn’t shiny, then castings from that mold aren’t going to be shiny either. If you used a template to make a mold putty mold, then it may be that there is trapped air that is affecting the casting. Try baking the empty mold in a 150F oven for 30 minutes. That will release the trapped air and hopefully give you a clearer casting.