[neartel]

I ordered a parcel through one postal service, but there was a problem – delivery times are delayed, and tracking is not updated. I contacted support, but I haven’t received a clear answer yet. What is the best way to act in such a situation to receive the parcel faster or at least get specific information?

[derik]

If the tracking is not updated and royal mail customer service does not give a clear answer, try writing again, indicating all the details of your parcel and emphasizing that the time has already passed. You may be able to get more specific information or find out the reason for the delay. Also if you do not receive a response, you can try contacting through other communication channels or filing a formal complaint – this may speed up the process.

[momo]

You can also try contacting the postal service through other channels, such as social media, where responses might be faster. If there’s still no clear answer, you might consider filing a complaint or asking for a refund or compensation for the delay.

[neartel]

Contacting through different communication channels or filing a formal complaint can definitely help speed up the process. I hope the situation gets resolved soon.

[Author]

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